Attaching Escalations to Groups

1. From the SmartSolve Portal Page, click the Home tab.
2. In the Setup and Policy section, click Setup.
3. In the System Wide section, click Group.
   Result: The Groups window is displayed.
4. Check the checkbox of the group to which to add the escalation. For additional information on configuration, see Escalation.
5. Click Action > Edit.
6. Click the drop down arrow and select the Escalation to be added to the group.
7. Click the Save button.
   Result: The escalation has been added to the group and the Groups list window is displayed.

See Also

Escalations

Creating Escalations

Attaching Escalations to Group Levels

Document Setup